Refund policy

GENERAL GUIDELINE FOR REFUNDS
Each program scheduled on the Spartan Strategies, Inc. online storefront has its own refund policy. In addition to any program costs that have been incurred in the planning process, there are also administrative costs that will be deducted (such as PayPal fees) prior to the issuance of a refund check.

Valid requests for refunds include event cancellations, emergency contingencies, invalid registration information, and other reasons at the discretion of the instructor and Spartan Strategies, Inc.

Non-credit programs and services
The request for a full refund must be received within one week of the start of the program or service. After a program or event has started, refund requests will be reviewed on a case by case basis. Please send all requests for refund to Spartan Strategies, Inc. in writing or by email, and include the following information: your full name, the event or service you are enrolled in and seeking a refund for, and if applicable, the date(s) of the session you enrolled in, and your reason for requesting a refund.

Submit your request either by email to operations@spartanstrategiesinc.org or by mail below:

Spartan Strategies, Inc. 
5900 Summit Avenue
Browns Summit, NC 27214

Refund policy for credit course enrollment
Please refer to the university's refund policy at https://sys.uncg.edu/financial-services-policy-11-1-student-refunds/

Returns
Refunds differ based on the organization offering the product/event/service.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at serveincdcl@serve.org.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at serveincdcl@serve.org and send your item to: 5900 Summit Avenue Browns Summit North Carolina US 27214.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.